Terms of Service

Please read these Terms of Service ('Terms', 'Terms of Service') carefully before using the https://www.idexprofessional.com/ website (the 'Service') operated by IDEX Professional ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

The Purpose Of This Site
This site is to provide you with useful information about personal care product knowledge, IDEX Professional stores, up-to-date events, and etc. Meanwhile, you may also be able to purchase products and services through the site.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by IDEX Professional. IDEX Professional has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that IDEX Professional shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Intellectual Property
The contents and downloadable materials displayed on this site, you may only copy or download for your personal, non-commercial used only. Any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without expressed written consent of IDEX Professional. You might contact us if you wish to do so.

Except Specifically marked, all the images, text and other material is the property of IDEX Professional or our suppliers, sponsors, licensors or affiliates. The compilation of all content on this site is the exclusive property of IDEX Professional.

Personal Information
While applying for our membership or surfing our site please ensure that you had give us accurate personal information. If you provide any information which is incomplete, inaccurate, not up-to-date, your orders may be delayed unnecessarily or even refused.

Copyright and Trademarks
The content of this Site including web design, text, graphics, images, and other material is the property of IDEX Professional or our sponsors, suppliers, licensors or affiliates, unless otherwise noted. The compilation of all content on this Site is the exclusive property of IDEX Professional, any use of materials on this Site, without the prior written permission of IDEX Professional, is strictly prohibited.

Product and Service Availability
All products and services are subject to availability and may be withdrawn at any time without prior notice.

Accuracy of Product Information
All product specifications, images and other information published on this site have either been made accessible by suppliers, publications, publicists, or been gathered from public-domain sources. We strive to make it as accurate and up to date as possible.

The total price payable for the goods will be stipulated at the time when you place your order. If the supplier’s price increases, we are entitled to make adjustments to the price. If the price of goods is incorrect, we will email you and let you have the chance to cancel the order. All price quoted on this Site is not included any import duties or other taxes, which your country may impose on the merchandise and shall therefore, be fully borne by the purchaser.

You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed. 

A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.

You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary and an invoice.

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made free of interest.
We will usually refund any money received from you using the same method originally used by you to pay for the Product.

Cancellation by Customer (Non-Faulty Product)
If you wish to cancel your order, please contact us via +6012 – 526 5188 / +605 – 253 5520  or email us at [email protected]
 No cancellation fees apply. Once an order has been dispatched it may not be cancelled.

Delivery Conditions
The estimation for customers to receive the product is [7] working days. Our products are to be delivered to you at a requested address. We do delivery within Malaysia and Singapore. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.

IDEX Professional would not be held liable for any damage that is rendered to our products at the advised destination once the products have been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, IDEX Professional is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.

Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

We take all complaints very seriously. If you experience any problem with our products, complaints must be made within [24] hours upon receiving the products. 

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us
If you have any questions about these Terms, please contact us via +6012 – 526 5188 / +605 – 253 5520  or email us at [email protected]